Our approach to metrics is designed to highlight critical events as they happen. Managers make better decisions, and process performance is sustained in spite of change.
- Is It True Or False?
– Cruise Control eliminates any need for speedometers, brakes or accelerator pedals.
• False! Conditions on the road are continually changing. Drivers must be able to respond real-time to events.
- Is It True Or False?
– Strategically Correct Processes and monthly Performance Reports eliminate the need for automated data streams that continuously monitor the current state of the business.
• False! Conditions in the business operation are continually changing. Managers must be able to respond real-time to events.
It's TRUE! Great Metrics:
- Pay for themselves by improving decisions at all levels of the organization
- Flow automatically from existing business systems.
- Offer fresh data each day,or even each hour or minute as necessary.
- Are accessible to managers and supervisors real-time – as decisions are being made.
- Help everyone understand the current state of the business real-time – as decisions are being made.
- Clearly highlight moments of change across time.
- Clearly highlight individual cases that are objectively atypical.
- Clearly highlight opportunities for improvement, and not just more of the status quo.
- Are the essential companion to clearly defined correct processes.
- Metrics make consistent processes possible.
If your metrics fall short of these goals, let us help you!
Callback Desk: (800) 961-9682
Email: mail@OperationImprovement.com
