Ron Parker is President of Operation Improvement Inc. He has consulted in processes and industries as diverse as: automated (web/IVR) and agent-based customer support, call center operations, and Enterprise Technology Infrastructure Metrics, ink chemistry & printing, chrome & copper plating, industrial analytical & measurement labs, hydraulic valves, hot metal injection molding, latex form & mold, consumer products, machining, fabrication, AC and DC electrical motors, parts assembly. and industrial laboratory statistics and measurement uncertainty studies. (This is the “new” successor to r&R studies, uncertainty is the broadest concept of measurement variation.)
Ron Parker’s Operations Improvement & Engineering consulting:
- Management Tools & Methods
- Call Center & Customer Service Operations & Technology
- Project & Process Management
- First Pass Yield Improvement (Scrap Reduction)
- Work Simplification & Decision-Making
- Statistical Techniques & Data Analysis
- Information Technologies
- Problem Solving & Configuration Management
- Strategic and Tactical business metric planning.
- Work center & work station reorganization, staff & supervisor redeployment.
- Setup time reduction.
- First Pass Yield Improvement (scrap reduction).
- Utilization Improvement.
- Increasing manufacturing production from “Maximum Capacity” processes.
- Customer Service/Call Center demand forecasts, capacity planning & 24×7 Scheduling Strategies.
Ron Parker’s Public Seminars:
- “Quality Data Analysis & Reporting: Turning Data into Information for Effective Decision-Making” - sponsored by NC State University,
- Project Management, Software Project Management and Management of Manufacturing/Process Improvement Projects - sponsored by UA-Birmingham School of Engineering.
- Hundreds of additional public seminars and thousands of individual students in a variety of technical, engineering & operations management topics through University of Toledo, UA-Birmingham, NC State University and other sponsoring institutions.
Ron Parker’s Private Seminars: Training for over two thousand managers, engineers, supervisors, technicians, & operators in:
- Measurement methods.
- Manufacturing Accuracy & Precision.
- Quality Data Analysis & Reporting.
- Operations SPC techniques.
- Customer Service Basics
- Process sigma and capability calculations and decision-making.
- Economic (cost/benefit based) process centering.
- Operations scrap reduction techniques.
- Operations Process Design.
- Advanced Statistics, Engineering & Quality Management SPC
- Work Simplification
- Manufacturing Improvement Techniques.
- Manufacturing Statistical Methods and Statistical Software including: SAS, SYSTAT, Statistica and Statgraphics.