Dr. Charles Hobbs, the time management guru of the 70's, was quite clear that "prioritization" of tasks was a process. He advocated a daily review of things to be done - anticipating the context of the next 24 hours. "What should I work on today?'
Decision Making
Time Management Revisited
Troll Alert!
On the internet, a TROLL is someone who baits an innocent into a war of words in a discussion forum. The object of the argument is not truth or knowledge, but a "slice and dice" victory at any cost, and Trolls love to play this game for hours. (Google:"What is a Troll?" for more information. http://en.wikipedia.org/wiki/Internet_troll)
What is ¨Decision Support¨?
¨Accurately Visualize The Current State Of Your Operation.¨
Decision Support is that business function specifically charged with the question, ´What do we know about our operation, and how do we know it?" The deliverable is Metrics and Measures. In this view, financial data is a specific instance in this broader category.
Back To Baselines
Knowledge can be organized, condensed, and made "user friendly" by a number of techniques. Information that CANNOT BE READILY ACCESSED when and where we need it WILL NOT HELP our decision-making!
A fantastic technique, particularly in the world of complex, technology-based business processes, is the organization of information as "baseline & change".
Countless Examples
Procedure or Process?
When I talk to clients about business processes and the importance of process knowledge, they often confuse 'process' with 'procedure'. The mistake is understandable. Both are "intentional methods" of doing business, and procedures are a far more common and familiar territory than process.
