Call Center Design, Management & Operations Improvement Seminars
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Call Center Design, Management & Operations Improvement Seminars
Productivity App: ScanR
Cross platform software means programs that will run on more than one operating system. A lot of people don't realize that many of the low cost and free Linux apps (like Open Office word processing and spreadsheet software) are available and will run on Windows desktop computers.
Cross platform is the growing trend on smartphones as well. Although I prefer the Android phone over its competitors, many of my favorite phone apps are available on the iPhone and Blackberry platforms.
ScanR turns your cell phone into a portable scanner and fax machine. The five mega-pixel camera in my phone is perfectly capable of capturing a fax quality scan of letter and legal size pages. In the time it takes to "snap" a photo, ScanR has captured a page that can be emailed as a PDF or faxed to any standard fax machine.
Managing an eBook Collection
Calibre is a program that runs in many different PC environments to manage a database of eBooks. From there, you can convert books between formats, and upload books into cell phone apps, iPads, and standalone eBook readers like Amazon's "Kindle" and the Barnes & Noble "Nook". On the Android phone, the eBook reader app is called: Aldiko)
eBooks come in multiple formats, and some are copy protected. Copy protected books must be read in the corresponding reader program. If you buy an eBook from iTunes, Amazon, or Barnes & Noble and it is protected, you will need to use their reader software.
If you can, add unrestricted books to your library in ePUB format. An ePub contains several components (like a ZIP file) and can support books with full color pictures, fonts, table layouts, etc - just like HTML web pages. ePUB is positioned to be the future standard for eBooks.
Cut Your Computer Systems Downtime in Half!
Why does computer maintenance take so much time? Why are computers systems down for so long when they fail?
Computer systems inevitably fail, but you can minimize the costs, and reduce workstation down time to hours instead of days if you fully apply these strategic principles in your computer support operation.
There are four main causes of a systems failure: "domino" effects, moving parts, (hard drives), data corruption, and configuration management issues. Electronics failures occasionally happen, but this is typically the quick failure of defective components, and heat or power issues.
The “Domino” Effect
IRS Announces 2009 Standard Mileage Rates
Excerpt:
"Beginning on Jan. 1, 2009, the standard mileage rates for the use of a car (also vans, pickups or panel trucks) will be:
55 cents per mile for business miles driven
24 cents per mile driven for medical or moving purposes
14 cents per mile driven in service of charitable organizations


