What do Sticky notes, pink message pads, instant messaging, email, and voice mail have in common? They are inadequate to capture, track, manage and report the essential “back-office” communications that go hand in hand with business processes.

How It Ought To Be

Calibre is a  program that runs in many different PC environments to manage a database of eBooks. From there, you can convert books between formats, and upload books into cell phone apps, iPads,  and standalone eBook readers like Amazon's "Kindle" and the Barnes & Noble "Nook". On the Android phone, the eBook reader app is called: Aldiko)

eBooks come in multiple formats, and some are copy protected.  Copy protected books must be read in the corresponding reader program. If you buy an eBook from iTunes, Amazon, or Barnes & Noble and it is protected, you will need to use their reader software.

If you can, add unrestricted books to your library in ePUB format. An ePub contains several components (like a ZIP file) and can support books with full color pictures, fonts, table layouts, etc - just like HTML web pages. ePUB is positioned to be the future standard for eBooks.

The following information was gleaned from a "Black Hat" security briefing on the web, and I composed these notes to put the vulnerability into the context of our typical call center client. - Ron.

With all of the changes in office technology, I have been pondering new ways to screen qualified agents for desktop support. As we all know, "techies" speak a language all their own. The genuine article, however, doesn't need the multiple-choice crutch. They should be able to ace these essay tests WITHOUT google-ing the answer!

Why does computer maintenance take so much time? Why are computers systems down for so long when they fail?

Computer systems inevitably fail, but you can minimize the costs, and reduce workstation down time to hours instead of days if you fully apply these strategic principles in your computer support operation.