What do Sticky notes, pink message pads, instant messaging, email, and voice mail have in common? They are inadequate to capture, track, manage and report the essential “back-office” communications that go hand in hand with business processes.
How It Ought To Be
I have had many skeptics in my classes. Some are convinced they know it all, or at least "enough". There are those who have endured the uninspired "copy of a copy" process, project, program and task management training typical of large corporations. Others have suffered under leaders who would build a timeline by vote rather than analysis, and who would continually poll his team for a completion estimate that was more in line with his wishes. The variations of error are endless.
Why does computer maintenance take so much time? Why are computers systems down for so long when they fail?
Computer systems inevitably fail, but you can minimize the costs, and reduce workstation down time to hours instead of days if you fully apply these strategic principles in your computer support operation.
