What do Sticky notes, pink message pads, instant messaging, email, and voice mail have in common? They are inadequate to capture, track, manage and report the essential “back-office” communications that go hand in hand with business processes.
How It Ought To Be
Why does computer maintenance take so much time? Why are computers systems down for so long when they fail?
Computer systems inevitably fail, but you can minimize the costs, and reduce workstation down time to hours instead of days if you fully apply these strategic principles in your computer support operation.
There are four main causes of a systems failure: "domino" effects, moving parts, (hard drives), data corruption, and configuration management issues. Electronics failures occasionally happen, but this is typically the quick failure of defective components, and heat or power issues.
The “Domino” Effect
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