Thirty Seven Ideas

by Ron Parker

Two essential books offering practical wisdom for improving business operations and mastering tactical management.

…For Business Operations Improvement*

What Are The odds you Can Use At Least One?*

Drawing on over twenty-five years of business experience, this book explores the powerful concept of “Degree and Kind.” It shows how the difference between boiling water and steam can move a locomotive — and how smart businesses can move their break-even point to create real breakthroughs instead of just working harder.

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Published: June 22, 2011 • Pages: 154 • ISBN: 9780615500287

…For Tactical Managers*

Improve Your Project and Process Management Skills!*

Tactical management is the planning, organization, direction and supervision of available means to a chosen end. This book gives you a solid-ground framework for process and project management — with practical answers to questions about metrics, variability, earned value, delegation, decision-making, and more.

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Published: September 22, 2012 • Pages: 242 • ISBN: 978-0615652061

For large orders or volume discounts contact Info@RHSPublishers.com

The Author

Ron Parker

President of Operation Improvement Inc.

Ron Parker is President of Operation Improvement Inc. He has consulted in processes and industries as diverse as: automated (web/IVR) and agent-based customer support, call center operations, and Enterprise Technology Infrastructure Metrics, ink chemistry & printing, chrome & copper plating, industrial analytical & measurement labs, hydraulic valves, hot metal injection molding, latex form & mold, consumer products, machining, fabrication, AC and DC electrical motors, parts assembly, and industrial laboratory statistics and measurement uncertainty studies. (This is the “new” successor to r&R studies — uncertainty is the broadest concept of measurement variation.)

A Partial List of Past Engagements for Training or Consulting

• Ameriforce, Jacksonville, FL
• Ansell Limited, Dothan, AL
• AT&T, Conyers, GA
• AT&T, Denver, CO
• AT&T Wireless, Seattle, WA
• AT&T Wireless, Redmond, WA
• Cryovac, Duncan, SC
• Danfoss, Easley, SC
• Duke Power, Charlotte, NC
• Florida Power & Light, Boca Raton, FL
• IPC&L, Rogersville, TN
• Milliken, Spartanburg, SC
• Milliken, LaGrange, GA
• Philip Morris, Richmond, VA
• Procore Solutions, Marietta, GA
• Qwest, Denver, CO
• Southern Company – Plant Hatch, Baxley, GA
• Southeastern Container, Asheville, NC
• Southeastern Container, Winchester, VA
• US Electrical Motors, Mena, AR
• US Electrical Motors, Philadelphia, MS
• US Electrical Motors, St. Louis, MO
• US Electrical Motors, Chicago, IL
• Westinghouse, Columbia, SC

Ron Parker’s Operations Improvement & Engineering Consulting

• Management Tools & Methods
• Call Center & Customer Service Operations & Technology
• Project & Process Management
• First Pass Yield Improvement (Scrap Reduction)
• Work Simplification & Decision-Making
• Statistical Techniques & Data Analysis
• Information Technologies
• Problem Solving & Configuration Management
• Strategic and Tactical business metric planning
• Work center & work station reorganization, staff & supervisor redeployment
• Setup time reduction
• Utilization Improvement
• Increasing manufacturing production from “Maximum Capacity” processes
• Customer Service/Call Center demand forecasts, capacity planning & 24×7 Scheduling Strategies

Ron Parker’s Public Seminars

“Quality Data Analysis & Reporting: Turning Data into Information for Effective Decision-Making” – sponsored by NC State University

Project Management, Software Project Management and Management of Manufacturing/Process Improvement Projects – sponsored by UA-Birmingham School of Engineering

Hundreds of additional public seminars and thousands of individual students in a variety of technical, engineering & operations management topics through University of Toledo, UA-Birmingham, NC State University and other sponsoring institutions.

Ron Parker’s Private Seminars

Training for over two thousand managers, engineers, supervisors, technicians, & operators in:

• Measurement methods
• Manufacturing Accuracy & Precision
• Quality Data Analysis & Reporting
• Operations SPC techniques
• Customer Service Basics
• Process sigma and capability calculations and decision-making
• Economic (cost/benefit based) process centering
• Operations scrap reduction techniques
• Operations Process Design
• Advanced Statistics, Engineering & Quality Management SPC
• Work Simplification
• Manufacturing Improvement Techniques
• Manufacturing Statistical Methods and Statistical Software including: SAS, SYSTAT, Statistica and Statgraphics