Browse our articles (see topic categories at the bottom of each page), and then let´s talk about:

  • Technology Integration: avoiding  the “Mis-Information System”.
  • Accountability and Motivation. Roles & Responsibilities.
  • Operations Methods, Procedures & Workflow.
  • Customer Service & Call Center Technology & Metrics.
  • Sustainable Customer Service and Support.
  • Reduction of  Scrap, Re-Work and Returned Product.
  • Quality Data Analysis & Reporting
  • Decision Support and  Back Office Processes.
  • Scheduling & Work Force Management.
  • Improving  Operations Product and Process Knowledge.

Beginning with an independent appraisal and a strategy for change, we offer a blend of consulting and customized classroom training that can help businesses achieve dramatic results in a short amount of time. Unlike “Big 5″ consulting, we do not retain a large staff of fresh faces who need to ‘bill hours’. We only call into a project the exact and seasoned resources that we feel are needed.

Typical Fees
Consulting: $275/Hour, $2000/Day, $9000/Week.
Customized Training
: $3500/Day & $35/Student
Travel & Expense Policy: Discussed in Advance

Callback Desk: (800) 961-9682

Emailmail@OperationImprovement.com


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