Browse our articles (see topic categories at the bottom of each page), and then let´s talk about:
- Technology Integration: avoiding the “Mis-Information System”.
- Accountability and Motivation. Roles & Responsibilities.
- Operations Methods, Procedures & Workflow.
- Customer Service & Call Center Technology & Metrics.
- Sustainable Customer Service and Support.
- Reduction of Scrap, Re-Work and Returned Product.
- Quality Data Analysis & Reporting
- Decision Support and Back Office Processes.
- Scheduling & Work Force Management.
- Improving Operations Product and Process Knowledge.
Beginning with an independent appraisal and a strategy for change, we offer a blend of consulting and customized classroom training that can help businesses achieve dramatic results in a short amount of time. Unlike “Big 5″ consulting, we do not retain a large staff of fresh faces who need to ‘bill hours’. We only call into a project the exact and seasoned resources that we feel are needed.
Typical Fees
Consulting: $275/Hour, $2000/Day, $9000/Week.
Customized Training: $3500/Day & $35/Student
Travel & Expense Policy: Discussed in Advance
Callback Desk: (800) 961-9682
Email: mail@OperationImprovement.com